Web Hosting & Email Server Terms of Service

AuraDev provides web hosting to a large number of clients. We have a strive to protect each client and provide the best services available. By hosting with AuraDev, you agree to the following terms.

Content:
All services provided by AuraDev may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secrets and other statutes. AuraDev is not responsible for any claims resulting from the use of our service. This is also true for sites that promote any illegal activity or content that may be damaging to servers or any other server on the internet. Links to such materials are prohibited. This includes, but is not limited to adult sites (both legal/illegal), warez/pirated software, serials, hacker programs/archives, and MP3 files.

Phone Support:
In order to keep our prices low we ask that all customers use our email support system for all support issues. You may call our support line if you have an emergency free of charge. An emergency means your site is down, or you database or email is not working. No exceptions, all phone calls that are deemed non-emergency will be billed at $65 per hour, 1 hour minimum charge.

Automatic Account Upgrading:
If your account exceeds its maximum quota in ether storage or bandwidth, our billing software will automatically upgrade you to the next level of pricing and increase your capacity. When your account quota is reached, services such as email, ftp, MySQL and www can stop working. Automatic Account Upgrading helps to keep your site and email up 24/7.

Background Running Programs:
We allow programs to run continually in the background. However, these are considered on a one to one basis and an extra charge may be incurred based on system resources used and operational maintenance needed. Port forwarders are NOT allowed under any circumstances.

Unsolicited Commercial Email (UCE):
Spamming, or the sending of unsolicited mass email, from  our servers is STRICTLY prohibited and will subject your account to a $100 per incident charge and immediate deactivation with no refund.

Server Abuse:
Any attempts to undermine or cause harm to any server or customer is strictly prohibited. We hold no responsibility for the use of our clients’ accounts. Any account the abuses resources and actions are not taken to desist, calls for immediate de-activation without any refund of payments made thus far. Any site using what we deem to be using excessive CPU cycles or any resources that cause strain to other sites may also be offered new terms.

Data Transfer:
Each account is allocated a pre-specified amount of data transfer per calendar month. Sites are not restricted to a traffic rate but if your account’s monthly usage is above your monthly total allotment you will be automatically upgraded to the next larger package to accommodate your usage. We will work with clients to keep their sites alive and fast at all times.

Backups / Data Loss:
We perform periodic backup of critical system files for emergency purposes. Clients should not rely on us to backup for them. An easy-to-use instant backup facility is available via the client’s online control panel. My SQL data dumps can be easily performed by the client via the included phpMyAdmin or Telnet/SSH. Clients are advised to backup all of their own files to their local drives. We are NOT responsible for lost data, time, income or any other resource due to hardware failure, faulty backups or non-existent backups.

Refunds:
Setup fees or domain registration charges and hosting fees paid in advance are always non-refundable.

Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

IN NO EVENT WILL AURADEV BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE OUR SERVICES OR ANY CONTENT THEREON. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, CAUSED BY ANY FAILURE OF PERFORMANCE; ERROR; OMISSION; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; FILE CORRUPTION; COMMUNICATION-LINE FAILURE; NETWORK OR SYSTEM OUTAGE; OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD.

These terms may be modified at any time and without notice. All users previous and new are always subject to the newest terms posted here at all times.

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